Add a request

A request allows you to collect customer contact details, share a downloadable file, or accept a pre-order for a product or service without requiring upfront payment.

How to create a product card

• Go to the Shop and click on the Add product.

• Enter the product or service name and description, and upload images.

• Select the payment method Request (price not specified).

• Click Add to save the request.

• If needed, configure contact collection or post-order actions as explained below.

How to set up the request form

The order form lets you collect necessary information from the customer. By default, it asks for the customer’s name (and email for online payments).

To collect more details, go to the Order form Settings tab and add extra fields:

• Phone number.

• Short text field—for brief answers (e.g. client’s social media profile).

• Dropdown list—if the client needs to choose from options.

• Comment—for a detailed message from the client.

Example: When placing an order, the customer provides their social media link, selects an option, and enters a shoot date.

How to set up actions after request

✔ You can redirect the client to a specific page or external link (e.g. to download or view something). ✔ Or send a confirmation email with additional information.

To do this, go to the After the order tab in the product card.

Redirect to a page

Enable the Go to page toggle and set up one of the options:

• Go to an external address. Paste any link (e.g. to a file, private Telegram chat, another website).

• Go to page. Choose one of your existing pages (available on plans with the website builder).

Email after payment

Enable the Send message toggle and write the message that will be sent to the client after they make a request.

Use the text formatting toolbar to: B – bold, I – italic, U – underline, S – strikethrough, 🔗 – insert a link.