Reviews

Reviews help build trust and show future clients what it's like to work with you. They also have a positive impact on your website’s search engine visibility!

Where clients can leave a review

✔ In the gallery on the cloud drive—either after downloading their photos or by clicking on the Review button. ✔ On the reviews page of your website.

Clients fill out a form with their name (required) and an optional social media link. If they’re submitting a review via the website, they can also upload an avatar or a personal photo.

Minimum review length is 30 characters.

Collecting reviews via the galleries

By default, reviews are enabled for all galleries. After clicking Download, a pop-up window asks the client to leave a review.

Write a short, motivating message. Personalize it for each shoot if possible.

You can manage or disable review collection in the project settings → Reviews tab. To disable the review request only after downloads, toggle off Ask for review after download.

Managing reviews

All reviews appear in the admin panel. You can:

• Edit. Fix typos, change the avatar or link. Click on the three dots next to a review → Edit.

• View details. Go to the Info tab in the review editor to see the date/time, IP address, and submission page.

• Delete. Click on the three dots → Delete. Deleted reviews cannot be recovered.

Moderation and publication

All reviews must be approved by you before appearing on the website. New, unpublished reviews are highlighted in blue.

To publish a review, enable the Published toggle.

Publishing reviews is currently not available on the Drive Only plans. This will be added in future updates.

Extra features on Website + Drive plans

Manually adding reviews

You can add a review manually (e.g., if you received one via private message). Go to the Reviews page, click Add → Review.

Video reviews

You can publish video reviews (horizontal format). Click on the Add → Video review on the Reviews page.

Attaching reviews to pages

You can attach a review to a blog post or a story where you’ve published photos from the shoot. More details here: How to respond to customer reviews.

Embedding reviews on any page

You can embed reviews into any custom page:

• Add a new block to your page.

• Go to the Widgets tab.

• Select the Embed reviews block.

Review categories

You can create categories for your reviews. They’ll be shown on the reviews page to help clients browse (e.g., Weddings, Family sessions). Learn more here: Categories in reviews and posts.

Frequently asked questions

• If I delete the gallery, will the review be deleted too? No! Reviews and avatars remain even after the gallery is deleted.

• I deleted a review by mistake. Can I recover it? Unfortunately, no. Deleted reviews cannot be restored.

• Why is the gallery cover showing as the avatar? The gallery cover is used as the default avatar. You can replace it by uploading a different image or portrait photo.

• Can I remove the minimum character limit? No, this limit ensures clients leave meaningful reviews—not just a single word like Thanks.

• Can I show the date of the review on the website? Wfolio does not display review dates so they always look fresh. However, you can manually include the date in the review text if you’d like.

• Can I add screenshots to the reviews page? No, but you can copy the message text and add it manually. Text-based reviews are better for SEO. Search engines can read text but can’t index text in images like screenshots. If you really want to show screenshots, you can place them on a custom page instead.